Secure, compliant IT for your medical practice

Secure your clinic and protect patient data with our standardised Support, Security, and Networking plans.

Evolving to protect what
matters most

The digital landscape in healthcare is shifting. To ensure your practice remains compliant, secure, and efficient, Ozdoc Solutions offers a comprehensive model where every practice selects a level from three core areas: Support, User Security, and Secure Networking.

This change ensures you align with critical frameworks like SMB1001, NIST, CIS, and RACGP standards. It is about moving towards a Shared Responsibility Model, where we provide the enterprise-grade tools you need to play your part in keeping patient data safe.

Our three core pillars

To ensure total coverage, your practice will build its IT foundation by selecting a tier from each of the following categories. Bundling these services saves you more than 15% off the recommended retail price.

1. Support plans
2. User Security plans
3. Secure Networking plans

Whether you need basic assistance or a fully outsourced IT department, our support tiers ensure help is always at hand.

Flexible options

Select the plan that best suits your needs from these four tiers: PAYG, Basic, Premium, or Premium Plus.

Training

Utilise our range of foundational training modules for Microsoft 365 applications to upskill your teams.

Proactive care

Access continuous system monitoring, a dedicated client portal, and HIPAA-compliant data management.

Reliable Helpdesk

Get direct access to our expert support team from 6am to 6pm, Monday to Friday.

Your people are your first line of defence. These plans focus on identity protection and staff awareness.

Essential protection & risk mitigation:

All tiers include Multi-factor Authentication (MFA), DNS filtering, a Password Manager, and ‘Breach Secure Now’ for employee training and risk monitoring.

Advanced options:

Upgrade to the Protective or Compliance tiers to add 24/7 Identity Detection and Response. Access Managed Threat Hunting to identify and stop sophisticated cyberattacks.

Proactive threat monitoring:

You can choose 365-day security log data retention, enabling visibility and long-term trend analysis to help your team mitigate risks and comply with regulatory obligations..

Secure the infrastructure that powers your practice. These plans protect your endpoints and networks from cyber threats.

Robust defence & active monitoring:

Features ‘Defender’ for endpoint security and ‘Inforcer’ for Microsoft 365 policy compliance, while NOC Active Monitoring and Standard Patching ensure your systems are always up to date..

Threat response:

For advanced protection, our higher-tier packages provide 24/7 Managed Extended Detection and Response (XDR). Get continuous, comprehensive monitoring, from firewalls to cloud-based systems.

Compliance & governance:

Our top-tier plan is specifically aligned with ISO 27001 standards, providing the highest level of information security management and ensuring your practice meets international benchmarks for data protection and risk management.

Comprehensive medical IT solutions

Beyond our core packages, we offer specialised services designed to handle your complex IT logistics, allowing you to shift your focus from technical hurdles back to your patients.

Business continuity:

Robust cloud-first backups and off-site data storage to ensure your practice recovers instantly from any disruption.

Voice & eFax:

Modernise your communication with Hosted PABX and secure eFax services designed for the medical industry.

Full surgery build-outs:

End-to-end IT infrastructure and consulting to get your practice up and running from day one.

Secure internet
connectivity:

Reliable, high-speed medical-grade internet solutions to keep your practice connected and protected.

On-premise, cloud &  hybrid solutions:

Tailored infrastructure assessments to find the most efficient and scalable setup for your specific needs.

Future-proof
systems:

Expertly designed architecture that grows with your practice, so you never have to worry about a redesign.

Trusted by over 200 medical sites

Partner with the medical IT experts

Ensure your practice is compliant, secure, and ready for the future. Contact your client success manager today to discuss your options.

New to Ozdoc Solutions? Reach out to our team to find the best plan for your practice.

FAQs: The transition to a standardised offering via three core plans

Cybersecurity is no longer a ‘set and forget’ task – it is a shared responsibility. Standardising our plans ensures that every client has the necessary tools to remain compliant with SMB1001, NIST, CIS, and RACGP standards. By selecting a level from all three pillars, you ensure there are no gaps in your defence against modern cyber threats.

We are aligning our services with enterprise-grade frameworks to better protect your practice. The new cost structure reflects the investment in superior diagnostic tools, higher compliance standards, and the expertise required to manage complex medical IT environments. However, by shifting focus to efficient remote support, we can often resolve issues faster, allowing you to reinvest savings into critical security measures.

No. We’ve assessed the current risks to your business and to our own and are implementing a modern framework that suits the current health industry needs. The threat landscape is more complex and advanced than ever before and we’re continuing to evolve and implement new systems to protect you.

Choosing a Support, Security and Secure Networking Plan ensures your practice benefits from the most advanced protection for patient data and stays ahead of industry compliance standards. To ensure your practice is future-ready and secure, all clients will transition to this enhanced standardised model by 31 December 2026.

We require all clients to select their preferred plan levels by 31 May 2026. This lead time is necessary to ensure a seamless transition of your systems by the end of the year. Your client success manager will work with you to find the best fit for your needs.

Yes. While products can be purchased à la carte, bundling your Support, User Security, and Secure Networking plans unlocks savings of more than 15% off the recommended retail price.

Secure, compliant IT for your medical practice

Evolving to protect what
matters most