Adding efficiencies and removing stress for your practice are our objectives. We have developed a healthy, growing client base by providing a comprehensive range of services to our clients:
Our primary focus is healthcare. Our systems, solutions and networks are custom designed to meet the strict IT requirements of medical practices and facilitate the increasing demand for doctors to have secure remote access to medical data. Our objective with all our clients is to achieve optimal equipment performance in a cost efficient manner with the least downtime possible.
Quality of patient care is the most important aim of our clients, and it drives us to provide equipment and systems to achieve that aim. Our monitoring systems enable us to pinpoint errors and problems before they threaten your ongoing operations and our security systems help to reduce the risk of targeted network attacks. Regular visits by our site engineers enable us to plan for clients' future business needs and provide advice on meeting those needs.
Ozdoc Solutions act as your IT department. Our priority is the ongoing health and security of your IT network so that your practice can concentrate on treating patients. As healthcare providers face the challenge of improving the quality of care while lowering costs, Ozdoc Solutions can deliver a compelling value proposition executed with experience and care.
Our engineers have expertise and experience in a range of medical packages, and work together to create effective solutions for our clients. Using tried and tested technologies we are able to fully equip a facility with the right system that is reliable, secure and efficient. Our engineers are trained and certified to complete IT rollouts using our product partner systems.
Our directors are Jack Ashwin and Adam Kostanski. Jack is a GP with his own practice at Mermaid Beach on the Gold Coast. Adam has been in IT consulting for over 15 years, and has specialised in medical work for more than 10 years.
Jack and Adam have built a strong team to provide friendly, knowledgeable service to our clients. Our highly trained engineers are certified, police checked and have years of IT and health industry experience. Training and skill development is a critical business edge for us, and all our engineers work hard to develop and provide optimal solutions for our clients. We pride ourselves on being friendly and approachable at all times.
Our helpdesk operates from 8 till 5 Monday to Friday, with an after hours emergency number available 24 hours, 7 days a week.
When Inala Primary Care commenced in 2007, we engaged Ozdoc to be our IT provider and support company. Over these past 3 years, any time we have required information, support or advice the staff have been just so helpful. We get rapid response to our calls for help and when we had a major server crash early one Monday morning, the techs remotely accessed our system, diagnosed the problem, were onsite within a couple of hours and had us back in business by the next morning. Everyone at Ozdoc are courteous and helpful and I have taken much pleasure in boasting to my colleagues about the excellent service they provide for us.
Gold Coast Radiology is a new, state of the art digital radiology practice, priding itself in having the most technologically up to date imaging equipment, and utilizing the most up to date technological processes. As such we were aware of the paramount importance of having a fast, reliable, and flexible information technology infrastructure. The brief to Ozdoc was simple - "provide a fast, reliable, cost effective infrastructure that will meet our future expansion needs". Ozdoc delivered in every aspect of this brief, from the initial specification stage, to installation, and going "live" stages. The specialized hardware required for the practices RIS and PACS has been installed and running flawlessly for the 6 months we have been operating now. Any queries regarding administration of the network infrastructure is promptly dealt with by Ozdoc's technical support desk. Ozdoc provided a professional, prompt and cost effective information technology service.
As a large computerised specialist practice we have used the Ozdoc team of specialist engineers as our IT support for almost a year. Due to the complexity of our practice and its multiple sites Ozdoc have been instrumental in the consultation process determining the most efficient, cost effective and long-term solutions for our practice. Our IT upgrade involved transitioning to a 'virtual' network. Ozdoc worked closely with our software providers, Totalcare, Prosolv (Fujifilm) and Mortara throughout the entire process. Their project management was flawless and the aftercare service is second to none.