Loading...

About Us

Ozdoc Solutions act as your IT department
Home / About Us

About Us

Since 1992, Ozdoc have been committed to supplying products and services that are feature rich, benefit driven and provide unprecedented value. This gives our clients the assurance that each solution is of the very highest quality and reliability, and optimally suited their practice. We have hundreds of satisfied clients in south east Queensland.

Our primary focus is healthcare.  Our systems, solutions and networks are custom designed to meet the strict IT requirements of medical practices and facilitate the increasing demand for doctors to have secure remote access to medical data. Our objective with all our clients is to achieve optimal equipment performance in a cost efficient manner with the least downtime possible.

Quality of patient care is the most important aim of our clients, and it drives us to provide equipment and systems to achieve that aim. Our monitoring systems enable us to pinpoint errors and problems before they threaten your ongoing operations and our security systems help to reduce the risk of targeted network attacks. Regular visits by our site engineers enable us to plan for clients' future business needs and provide advice on meeting those needs.

Ozdoc Solutions act as your IT department. Our priority is the ongoing health and security of your IT network so that your practice can concentrate on treating patients. As healthcare providers face the challenge of improving the quality of care while lowering costs, Ozdoc Solutions can deliver a compelling value proposition executed with experience and care.

Our engineers have expertise and experience in a range of medical packages, and work together to create effective solutions for our clients. Using tried and tested technologies we are able to fully equip a facility with the right system that is reliable, secure and efficient. Our engineers are trained and certified to complete IT rollouts using our product partner systems.


Our Team

Our directors are Jack Ashwin and Adam Kostanski. Jack is a GP with his own practice at Mermaid Beach on the Gold Coast. Adam has been in IT consulting for over 15 years, and has specialised in medical work for more than 10 years.

Jack and Adam have built a strong team to provide friendly, knowledgeable service to our clients. Our highly trained engineers are certified, police checked and have years of IT and health industry experience. Training and skill development is a critical business edge for us, and all our engineers work hard to develop and provide optimal solutions for our clients. We pride ourselves on being friendly and approachable at all times.

Our helpdesk operates from 8 till 5 Monday to Friday, with an after hours emergency number available 24 hours, 7 days a week.


The Ozdoc Difference

Adding efficiencies and removing stress for your practice are our objectives. We have developed a healthy, growing client base by providing a comprehensive range of services to our clients:

Helpdesk

Helpdesk operates Monday to Friday, 8am to 5pm, with after hours service for emergencies

Remote Support

Full remote solutions using the latest technologies - this means instant support is available

Site Engineer

Primary site engineer knows you and
your site intimately

Large Support Team

Large team of engineers based in SE Queensland - depth, experience and knowledge in house

Priority Callouts

Priority callout for critical business issues
(eg. server down, network down)

24/7 Server Monitoring

Regular server monitoring and reporting, with maintenance options to suit all needs

Great Customer Service

Service with a smile - our holistic approach means clients experience little impact to their operation

Detailed Documentation

Full site documentation so all our engineers can
deal with problems effectively and efficiently

Comprehensive Quotes

Quotes for hardware and business software needs from the smallest items to a full site upgrade

Flexible Pricing

Our pricing options provide flexibility to choose from full managed service to break-fix response billing

Fast Delivery

  Consumables - eg. toner cartridges - usually within 24 hours at competitive prices

What do people say?

When Inala Primary Care commenced in 2007, we engaged Ozdoc to be our IT provider and support company. Over these past 3 years, any time we have required information, support or advice the staff have been just so helpful. We get rapid response to our calls for help and when we had a major server crash early one Monday morning, the techs remotely accessed our system, diagnosed the problem, were onsite within a couple of hours and had us back in business by the next morning. Everyone at Ozdoc are courteous and helpful and I have taken much pleasure in boasting to my colleagues about the excellent service they provide for us.

Cathy Brown | CEO, Inala Primary Care

What do people say?

Gold Coast Radiology is a new, state of the art digital radiology practice, priding itself in having the most technologically up to date imaging equipment, and utilizing the most up to date technological processes. As such we were aware of the paramount importance of having a fast, reliable, and flexible information technology infrastructure. The brief to Ozdoc was simple - "provide a fast, reliable, cost effective infrastructure that will meet our future expansion needs". Ozdoc delivered in every aspect of this brief, from the initial specification stage, to installation, and going "live" stages. The specialized hardware required for the practices RIS and PACS has been installed and running flawlessly for the 6 months we have been operating now. Any queries regarding administration of the network infrastructure is promptly dealt with by Ozdoc's technical support desk. Ozdoc provided a professional, prompt and cost effective information technology service.

Darko Mihalinac | Operations Manager, Gold Coast Radiology

What do people say?

As a large computerised specialist practice we have used the Ozdoc team of specialist engineers as our IT support for almost a year. Due to the complexity of our practice and its multiple sites Ozdoc have been instrumental in the consultation process determining the most efficient, cost effective and long-term solutions for our practice. Our IT upgrade involved transitioning to a 'virtual' network. Ozdoc worked closely with our software providers, Totalcare, Prosolv (Fujifilm) and Mortara throughout the entire process. Their project management was flawless and the aftercare service is second to none.

Rhonda Machin | Practice Manager The Cardiac Centre
Remote Support
Enter your 6-digit code