Running a modern medical practice is stressful enough without the concern of maintaining your technology. Unfortunately, the latest practice hardware and software require a high level of expertise and knowledge. Either you have to develop this within your staff or you need to outsource to a trusted partner.
A high level of IT expertise may not be among the primary skills you look for in your practice staff, and may distract from their core roles. And if you do build an individual’s expertise, you lose that skill base if the person leaves. This can end up making some staff indispensable, and greatly increase training costs.
An easier and more practical solution is to outsource these IT responsibilities to Ozdoc. As your trusted IT partner Ozdoc can ensure your systems are kept up to date, backup procedures are in place and your staff are provided with the help they need when they need it. We focus on keeping your IT running while you focus on your practice.
When Inala Primary Care commenced in 2007, we engaged Ozdoc to be our IT provider and support company. Over these past 3 years, any time we have required information, support or advice the staff have been just so helpful. We get rapid response to our calls for help and when we had a major server crash early one Monday morning, the techs remotely accessed our system, diagnosed the problem, were onsite within a couple of hours and had us back in business by the next morning. Everyone at Ozdoc are courteous and helpful and I have taken much pleasure in boasting to my colleagues about the excellent service they provide for us.
Gold Coast Radiology is a new, state of the art digital radiology practice, priding itself in having the most technologically up to date imaging equipment, and utilizing the most up to date technological processes. As such we were aware of the paramount importance of having a fast, reliable, and flexible information technology infrastructure. The brief to Ozdoc was simple - "provide a fast, reliable, cost effective infrastructure that will meet our future expansion needs". Ozdoc delivered in every aspect of this brief, from the initial specification stage, to installation, and going "live" stages. The specialized hardware required for the practices RIS and PACS has been installed and running flawlessly for the 6 months we have been operating now. Any queries regarding administration of the network infrastructure is promptly dealt with by Ozdoc's technical support desk. Ozdoc provided a professional, prompt and cost effective information technology service.
As a large computerised specialist practice we have used the Ozdoc team of specialist engineers as our IT support for almost a year. Due to the complexity of our practice and its multiple sites Ozdoc have been instrumental in the consultation process determining the most efficient, cost effective and long-term solutions for our practice. Our IT upgrade involved transitioning to a 'virtual' network. Ozdoc worked closely with our software providers, Totalcare, Prosolv (Fujifilm) and Mortara throughout the entire process. Their project management was flawless and the aftercare service is second to none.